This Privacy Notice provides an overview of the processing of your personal data in the context of the use of the offers and online Services on our Website (hereinafter referred to as the ‘Service’).
Furthermore, this Privacy Notice informs you about your rights and the possibilities you have to control your personal data and to protect your privacy.
We have always taken the protection of your personal data very seriously and continuously take appropriate organisational, contractual and technical measures to protect your data from unauthorised or unlawful processing and against accidental loss, destruction or damage.
The data controller is Ideawise Limited, Room 604, Alliance Building, 133 Connaught Road, Central Hong Kong, Hong Kong. Its representative is SmH ServiceCenter.de GmbH, P.O. Box: 20 04 34, 13514 Berlin/Germany. Please direct any general support requests to: email@example.com).
Ideawise Limited is also meant when the terms ‘we’ or ‘us’ are used below. Please note that we are a company based outside the European Economic Area (‘EEA’). As far as you use our Service and data is processed, these data are transferred to a so-called ‘Third Country’. Details can be found in section 7 below. You can contact our data protection officer at: firstname.lastname@example.org (general support request will not be processed by the data protection team, please direct these requests to email@example.com).
If we provide the Service for your use, we process personal data from various sources. This is data that we collect automatically - for example when you visit our Website - as well as other data that you have additionally provided to us.
When visiting our Website, you submit technical information to our servers. This happens regardless of whether you subsequently register an account with us to use the Service or not. In any case, the following data will be processed:
The so-called server log. This is a file which stores the following data: the time, the status of your Website visit (status means in this case whether the request of the Website was successful or not) as well as the request that your browser has made to the server to open the page, the amount of data transferred and the Website from which you came to the requested page (referrer), and the product and version information of the browser used (user agent).
If you create a profile on our Service, we will assign a so-called unique user ID to it. Besides your chosen profile name, the unchangeable Unique User ID allows us to uniquely identify your profile.
In addition to the data we receive from all Website visitors, we also process other data from registered users.
The exact amount of this data depends on how you use the Service.
Personal information that you publicly upload to your profile or other areas of the Service will be visible to other users (and searchable via the search feature within the Service). If you choose additional settings for the wider publication of your data, this information will also be accessible to users who are not logged in. These privacy settings can be determined by you in your profile settings.
The data you provide to us include:
To use the Service, you can create a user account (a ‘Profile’). When you create a Profile, you must provide some mandatory information to complete the registration.
● Email address
● City and postcode
● Date of birth
● Gender, with option of not specifying this
● Real name, with option of not specifying this
By use of the so-called Single-Sign-On procedure, when registering with a profile, a profile is also automatically created at the provider of the ‘Happiness Academy’ platform, Thinkific. More information about this in Section 4.
The use of the Service is possible only with the aforementioned information. However, you may also provide additional personal information in your Profile, such as your real name, profession, personal interests or detailed information about your political opinion or your religious ideological beliefs. If you want to, you can upload photos and videos to your Profile or to a secret gallery. The scope of this optional data can be determined by you via the respective input fields in your Profile settings.
When you register with our Service, we use your IP once to determine your approximate location. You can agree to this localisation when registering or change it if necessary.
If you communicate with other users of our Service, we save your conversations so that the conversation history with your chat partners can be permanently displayed, and conduct checks on certain keywords for the prevention of criminal activity.
When you contact our Customer Service, written communications between you and the Service staff and notes on each transaction are stored so that you can always have a smooth Customer Service experience when the transaction is resumed by other Service staff.
You can also use the ‘Login with Facebook’ feature to create your profile. When choosing this feature, you transmit your username on the social network at www.facebook.com (‘Facebook’), your email address with which you registered on Facebook, as well as your gender, first name and your profile picture. Your first name and profile picture are used to suggest a profile name and profile picture in our Service, you can reject or change both during the sign-up process.
We process your data exclusively for the following defined
- To allow you and other users to use the Service and to ensure its functionality
- To provide you with additional Services that you have purchased
- To keep you up to date with relevant information about our Service and to send you system notifications to the e-mail address you have provided.
- To send our newsletter and other information about our Services to the provided e-mail address (such as for example about competitions/sweepstakes, discount campaigns, events, satisfaction surveys or other similar offerings of our online platforms)
- To adapt the provision of the Service to your needs
- To display advertising tailored to your interests (including participation in sweepstakes)
- To continuously improve the Service offer and to correct errors
- To detect and prevent fraud attempts
- To ensure the protection of minors
- To enable the exchange with Customer Service in case of questions
- To check information published on your profile or shared by you through the Service
- To disclose your personal data to third parties if we are legally obliged to do so
- To assert legal claims and to defend against legal disputes
- To ensure IT security and smooth operation of IT systems
- To assist the competent authorities in discovering and prosecuting criminal offences including, but not limited to, offences causing bodily injury or death of the victims
In doing so, we rely on various legal bases in accordance with the so-called General Data Protection Regulation, a European Union legal framework for the standardisation of data protection law (‘GDPR’ for short). We refer in detail to the following legal bases:
When visiting the Website without registration, you agree to the cookie guidelines in the pop-up. If you have given us your consent to process personal data for specific purposes, this consent ensures the legality of the processing. By registering and creating your profile, you expressly agree to its use for the purposes described in detail in this Privacy Notice by ticking the box before submitting the registration form. So, if we process your data, it is because you have expressly allowed us to do so when you registered. Your consent is therefore the most important legal basis for the processing of your personal data by us. If you provide us with information about your sexual orientation or preferences, we will process this data exclusively on the basis of your consent.
At the same time, the processing of personal data takes place also for the provision of the Service and in the context of the performance of our contract with you. In many cases, the processing is not only justified by your consent, but also because it is necessary to fulfil our contract with you: In order to fulfil your claim to the Services described in more detail in our General Terms and Conditions, it may be necessary, for example, to process your personal data, for example, if you wish to pay for your PLUS membership the processing of your payment information is required.
We invoke this legal basis in narrowly defined case constellations (e.g. reported suicide announcements) where the processing is necessary for the protection of the vital interests of the data subject or another natural person.
By registering to use the Service, you consent to the processing of your data in accordance with this Privacy Notice. That is why we process your data in principle, because you have allowed us to do so. However, there are some cases in which we would be entitled to process your data without your consent because it is necessary to protect our legitimate interests (or the interests of third parties). In this respect, the purposes for which we process your data also represent legitimate interests. We pursue legitimate interests, for example, if we check images or texts for content relevant under applicable criminal law or if we take measures to secure our ‘virtual domiciliary rights’. In these cases, we will not ask you in advance whether you agree to this processing, since processing is otherwise permitted by law.
In addition, we are legally obliged to provide certain information to criminal prosecution, tax or other authorities in individual cases upon request, if such processing is necessary for safeguarding public interest. Additionally, commercial and tax law contain such obligations for processing in some cases.
We treat your personal data with care and confidentiality and will only pass them on to third parties and other recipients to the extent described below and not beyond.
As our Service is a platform for getting to know each other, it is in the nature of things that we forward your profile data as well as other data (e.g. news you write and other communication you have with other users and the community) at your request and on your behalf to the corresponding users of the Service.
We transfer data to affiliated companies which form part of the same group of companies as us within the framework of strict protection requirements. This is the case, for example, when you make a Customer Service request. We will then forward this request to SmH ServiceCenter.de GmbH, a service company associated with us. In addition, our development company, TheNetCircle Network Co. Ltd. as well as the payment / debt collection partners Compay GmbH and Faircollect GmbH and the community management and marketing at Playamedia S.L. receive the necessary information to ensure the security and functionality of the Service and the handling of payments.
In addition, we transmit data to external service providers who enable us to provide the Service to you. These include hosting providers, delivery service providers, payment service providers and providers of analytics platforms. We require each of these service providers to comply with strict rules about the security of your personal information when processing personal information on our behalf. Such processing operations are therefore principally based on contractual agreements guaranteeing an adequate level of protection for your data.
We use the following affiliate systems to attract new customers to our community. In doing so we measure success on the basis of registrations and revenue.
- Google Adwords: We also use Google Adwords in conjunction with the Google Tag Manager to promote our site in Google search results and on third-party sites. Google (location USA, Privacy Shield certified) uses a remarketing cookie that contains a pseudonymous cookie ID and information about the use of our Website. This way, displayed ads are tailored towards your interests. We also use Google AdSense, which places a Doubeclick Cookie. This cookie is placed when clicking on an Ad on a partner website. Information on opt-out options
This hosting service (processing in USA and Europe, Privacy Shield certified) is used by us to store and deliver videos and images.
Jira and Confluence are products of the company Atlassian (location USA, Privacy Shield certified) that we use for error prevention, trouble shooting and for project management. In principle, no personal data is transmitted, in rare circumstances, however, a username may be mentioned in a so-called ‘ticket’ in order to enable us to quickly resolve technical issues.
We transmit data to authorities in the event of a legal obligation based on a request for information from the respective authority.
We use this storage service (location Israel, adequate level of data protection) to store and deliver your videos and images.
Our subsidiary Compay GmbH (located in Germany, adequate level of data protection) is our payment collection partner. When purchasing a membership or points via the website or mobile website, the billing information is passed directly to Compay. Here you can see what data is involved.
We use Facebook (location USA, Privacy Shield certified) for the feature ‘Log in with Facebook’. The data required for registration (e-mail address, date of birth, first name, profile photo) is transferred from Facebook to us. In addition, we use the Facebook Tracking Pixel without Advanced Matching, for this type of processing we are joint-controllers together with Facebook. The purpose of its use is the optimisation of advertising campaigns. The tracking process allows the user to be identified across multiple web pages. In our case this comprises in particular:
Information on opt-out options for the Facebook Tracking Pixel can be found here.
Google LLC is a Privacy Shield certified provider from the USA. Google Analytics is used to analyse the behavior of users of our Services. With the help of Google Captcha, we can determine whether a visitor is a human being or a machine for certain actions. YouTube videos are embedded in our Service in ‘advanced privacy mode’. While no Youtube cookies are set due to this particularly data protection-friendly method of embedding, calling up the pages nevertheless leads to a connection being established with YouTube and the DoubleClick network. A click on the video can trigger further data processing operations over which we have no control. Information on opt-out options
Kayako (location UK, adequate level of data protection) is our system for dealing with customer queries. With each request the e-mail address, your preview profile picture and the username will be transmitted.
We use Thinkific (location Canada, adequate level of data protection) for the provision of the learning platform ‘Happiness Academy’. When signing up to a course on the Academy, your registration data (email address, name and/or username) are transmitted to Thinkific. Your name / username, last login date and email address are disclosed to course teachers via the Thinkific backend.
With this survey feature (location Spain, adequate level of data protection) we improve and entertain our community through a permanent feedback survey, as well as regular via quizzes, other surveys and evaluations. It depends on each survey which information is passed on to Typeform, furthermore you decide yourself what you enter here. Among other things, the nickname, sex, payment class, information about the device (operating system, model, manufacturer and mobile phone provider) as well as the location stored in the profile can be transmitted.
Vendo (location Switzerland, adequate level of data protection) is an alternative payment provider for payments outside of Germany, Austria and Switzerland. When purchasing a membership or points, the User ID will be forwarded directly to Vendo.
In exceptional cases (e.g. suspected fraudulent use, reporting via other users etc.) we use the following platforms for checking uploaded images and for the performance of a fake check by uploading the image to the following services:
- Google Search by Google LLC (location USA, Privacy Shield certified)
- Tineye (location Canada, adequate level of data protection)
- Bing by Microsoft Corporation (location USA, Privacy Shield certified)
- Yandex (location Switzerland, adequate level of data protection)
- Baidu (location China, no adequate level of data protection)
When purchasing on our Service through the Website or mobile Website, we transfer different information to our collection partners for each payment method. Our partners are Compay GmbH, and Vendo Services GmbH. Here you can find out which data this is for each desired payment method. Payments for courses of the ‘Happiness Academy’ are processed via Stripe. For more details, please see Section 4.
‘Behavioral advertising’ means the use of tracking measures to determine the potential interest of users in advertisements on our Website and to display them according to their interests. For this we use the following features: Gender, membership type, interest in membership, and number of logins. Members with a PLUS membership have the possibility to turn off advertising.
All servers of the Service are located in the European Economic Area (‘EEA’), so your data do not technically leave the EEA for the time being, but the technical provision and processing of the data for the operation of the Service takes place in the European Union.
However, when you submit information to us, it is legally transferred to a country outside the EEA because we are based in Hong Kong (P.R. China). In addition, our development company is also based in China, from where it has technical access to the servers in the European Union (EU).
According to the GDPR, China is a so-called ‘Third Country’ in which no adequate level of data protection can be guaranteed in principle; there is no corresponding adequacy decision and no specific guarantees to compensate for this deficit. This means that, from a European perspective, personal data and data subjects enjoy less protection and rights there, as would be the case, for example, with processing operations in Australia, Russia or India.
If we transfer data to a third country, we generally guarantee an adequate level of data protection. This applies regardless of whether it is a transfer to an affiliated company or to another recipient (such as an external service provider). In these cases, we will ensure that the transfer is either based on approved standard contractual clauses, or that providers in the United States are certified under the EU-US Privacy Shield Program, or that there is another appropriate guarantee of an adequate level of data protection.
We process and store your personal data for as long as it is necessary for the fulfilment of our contractual or legal obligations. Thus, we store the data in principle only as long as our contractual relationship with you exists and also after termination only as far as the laws of the Federal Republic of Germany and the People's Republic of China require this. If the data are no longer necessary for the fulfilment of such obligations, they shall be deleted regularly and without delay, unless their further processing is necessary for the protection of legitimate interests or for the preservation of evidence within the framework of statutes of limitations. In this sense, in particular the storage of age verification and fake suspicion photos and videos is carried out expressly for the entire duration of the contract, since we hold this data in particular for the ongoing guarantee of the protection of minors and the prevention of fraud attempts.
The data collected under 2.a are stored for 90 days. This storage period serves our protection against attacks on the systems of our Service, e.g. by so-called Distributed Denial of Service attacks, in which the systems are deliberately overloaded by a large number of accesses to our Service in order to interrupt the provision of our Service.
You are not legally obliged to provide us with the above data. In principle, the contractual relationship that you have entered into with us by agreeing to our General Terms and Conditions does not result in any obligation to provide this personal data. However, the transmission of the compulsory data is a basic requirement for a conclusion of a contract with us. In addition, if you do not provide us with certain information or if you object to its use, you may not be able to use the Service, or only to a limited extent. This is because the Service essentially only becomes ‘alive’ through the content posted by the users.
You can assert the following rights:
Your right to information according to article 15 GDPR,
Your right to rectification according to article 16 GDPR,
Your right to erasure according to article 17 GDPR,
Your right to restriction of processing according to Article 18 GDPR as well as
Your right to data portability according to Article 20 GDPR.
If you have any questions in this regard, please contact customer service at firstname.lastname@example.org.
You can revoke your consent to the processing of personal data at any time.
In addition, you have the right to lodge a complaint with the responsible data protection supervisory authority.
In addition to the rights already mentioned, you have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data relating to you on the basis of Art. 6 (1) lit. e GDPR (‘public interest grounds’) or of Art. 6 (1) lit. f GDPR (‘legitimate interests’). If you object, we will no longer process your personal data unless we can prove compelling reasons for processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.
You also have the right to object at any time to the processing of your personal data for the purpose of direct marketing. If you object, we will no longer process your personal data.
The objection can be made in each case form-free and should be addressed to email@example.com if possible.