A method for resolving disputes between two or more parties, mediation makes use of a neutral party who acts as an intermediary by allowing a channel for communications to occur. A typical example of mediation in action would be where a dispute has arisen between two neighbours who – both having become upset at one another and who no longer talk to each another. A mediator can be called upon in such circumstances to speak to each aggrieved neighbour to relay messages back and forth to try and resolve, either partially or fully, the cause of the issue. However, mediation is not merely a communications process. A good mediator will use a variety of techniques to promote potentially positive outcomes, often negotiating a revised position from one party that they then present to the other, asking for concessions in return. By improving dialogue, complaint resolutions through mediation become more likely, usually by asking each party to try and empathise with the other. Many professional mediators are trained and have qualifications in dispute resolution.